If your order hasn't arrived, start by checking the courier's tracking page. Click the 'Track your Order' button in your dispatch email, or use the link in the website footer if you have your tracking number.
Your courier may have attempted delivery while you were out. Check any safe places or with neighbours in case it has been left there. If you still can't locate your parcel, contact our customer service team or call 0330 333 2333 and we'll do our best to help.
Note that once your order leaves our facility, responsibility passes to the courier. However, we'll always work with you to resolve any issues caused during delivery.